Grievance Redressal

Last updated: 5 October 2026

FlexLease Solutions Private Limited (CIN U66190MH2026PTC473888) takes complaints seriously. This page explains how to raise a complaint with us, how quickly we will respond, and where you can take a personal data complaint if we do not resolve it. It covers complaints about this website and about how we handle your personal data, and any other complaint about our service.

1. Our Grievance Officer

We have appointed a Grievance Officer for the purposes of the Digital Personal Data Protection Act, 2023 ("DPDP Act") and for complaints generally.

Grievance Officer: Poorvi Shah
Email: poorvi.shah@mintifi.com
General contact: hello@flexleasesolutions.com
Postal address: Grievance Officer, FlexLease Solutions Private Limited, 401, 4th Floor, Shree Satyam Apartments, Raghunath Mhatre Road, Near Dahisar Bridge, Dahisar West, Mumbai 400068

2. What you can raise

You can write to the Grievance Officer to:

• complain about how we collect, use, store or share your personal data;
• withdraw consent you gave, or ask for access to, correction of, or erasure of your personal data (see our Privacy Policy);
• nominate another person to exercise your data rights on your behalf; or
• complain about the conduct of our staff, our service, or the content of this website.

3. What to include

To help us act quickly, please include:

• your full name, company and the email address and phone number you used when you contacted us;
• what you are complaining about or asking for, and the date it happened or you found out about it;
• any reference, email or document that relates to it; and
• what outcome you would like.

We may need to confirm your identity before we act on a request about personal data, and we will tell you what we need.

4. How we will respond

• Acknowledgement: within 3 business days of receiving your complaint.
• Resolution or substantive response: within 30 calendar days of receiving it. If the matter is complex we will tell you in writing why and when you can expect an answer, and in any case within 90 days of receipt.
• Outcome: we will give you our decision and reasons in writing, and tell you what you can do if you are not satisfied.

5. If you are not satisfied

1. Write to us again. If you disagree with our response, reply to the Grievance Officer, say why, and ask for the matter to be reviewed by a director of the company. We will review it and respond in writing.
2. Personal data complaints: Data Protection Board of India. If your complaint is about your personal data, you must first use our grievance process (section 13(3) of the Digital Personal Data Protection Act, 2023). If we have not resolved your complaint, or have not responded within the time stated above, you may complain to the Data Protection Board of India through its official channels once the relevant provisions are in force (13 May 2027). Please keep a record of your complaint and our replies.
3. Other remedies. These routes do not limit any other remedy you have under law.

6. Changes

We may update this page, including the timelines above, as our practices or the law change. The Digital Personal Data Protection Rules, 2025 were notified in November 2025 and brought parts of the Digital Personal Data Protection Act, 2023 into force; most obligations and rights apply from 13 May 2027. The "Last updated" date shows when it last changed.